Shipping and Returns

RETURN POLICY

Please email hello@augustera.au to initiate the return process.

You may returns items for exchange or store credit within 14 days of receipt under the following conditions:

  • They have not been worn
  • You have proof of purchase
  • You have the original packaging

EXCLUSIONS

The following limits apply:

Compensation

  • Refunds for change of mind are not permitted

Products

The following items are final sale, and are completely excluded from return for exchange or store credit due to change of mind after payment has been received:

  • Solid gold items
  • Any item which has been customised in any way
  • Made to order items
  • All items which have been reduced in price, such as a sale item or one to which a discount code has been applied
  • Earrings that have been tried on, for reasons of hygiene

 

 

SHIPPING

Shipping for ready made items will be processed within 3 working days from date of order using Australia Post. Tracking numbers will be provided.